Exchange Policy

Items purchased from our online store can be exchanged for which you can contact our customer services, (via phone call, WhatsApp, email, Instagram, FB) ARTXTRA allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 48 working hours of delivery of the purchased item;
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The item is in its original packing and the tag is intact.
• It has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.
• If an item bought on regular price goes on sale, it will be exchanged at sale price.
• No refund claim over exchange can be made on discounted/sale products.
• Company’s decisions on claim and exchange will be considered as final.
• Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
• The customer will be responsible for bearing the cost of transportation involved in exchange & return case.

All claims will be entertained in 15 days’ time from the date of request received. 

The option of cashback is not available.

The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.