Return & Exchange Policy

Items purchased from our online store can be exchanged, for which you can contact our customer service team (via phone call, WhatsApp, email, Instagram, or Facebook). ARTXTRA allows its customers to exchange purchased items subject to certain conditions. An exchange will be permitted if:

  • The customer has submitted an exchange request (via email, phone call, SMS, or WhatsApp) within 48 working hours of receiving the purchased item.
  • The customer has stated the reason(s) for wishing to exchange the item in their request.
  • The item is in its original packaging with the tags intact.
  • The item has no odors, perfume scents, stains, or any other signs indicating that it has been used or washed.
  • If an item purchased at regular price goes on sale, it will be exchanged at the sale price.
  • No refund claims related to exchanges can be made on discounted or sale products.
  • The company’s decisions regarding claims and exchanges shall be final.
  • Due to variations in monitor/screen colors and the lighting used during photo shoots, the exact color or texture of the final item may vary slightly from what appears on screen; therefore, products cannot be exchanged for this reason.
  • The customer is responsible for bearing all transportation costs involved in any exchange or return process.

All claims will be processed within 15 days from the date the request is received.

ARTXTRA strictly follows a "no refund" policy because we already offer a "First Check Then Pay" service.

Cashback options are not available.

The exchange policy applies once the customer has placed the order, received the parcel, or completed the payment processing.

Please also note the following additional terms regarding our policy:

  • 7-day window: Requests must be made within 7 days of receiving the item.
  • Product condition: Items must be unused, unworn, unwashed, and accompanied by their original packaging and tags.
  • Exchange process: Exchanges depend upon product availability.
  • Refund process: Refunds (if applicable) are processed only after the returned item is received and inspected.
  • Exceptions: Sale/discounted items and used products are not eligible.
CONTACT DETAILS

If you have any questions or need further assistance regarding returns or exchanges, you can reach out to us through the following contact details: